A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, FOURTH EDITION focuses on key information and skills for user support professionals, inc

This timely textbook presents a comprehensive guide to the core topics in computing and information security and assurance realms, going beyond the security of

Equip current and future user-support professionals with the critical people skills and exceptional technical knowledge necessary to provide outstanding support

Explains how to treat and prevent different kinds of repetitive strain injuries, including Carpal Tunnel Syndrome.

Observing the User Experience: A Practitioner's Guide to User Research aims to bridge the gap between what digital companies think they know about their users a