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IT Service Management: ISO/IEC 20000 1:2018 - Introduction and Implementation Guide - Second edition
Language: en
Pages: 81

IT Service Management: ISO/IEC 20000 1:2018 - Introduction and Implementation Guide - Second edition

Authors: Dolf van der Haven
Categories: Architecture
Type: BOOK - Published: 2020-10-26 - Publisher: Van Haren

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The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011
A Guide to ISO/IEC 20000-1:2018 Service Management
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A Guide to ISO/IEC 20000-1:2018 Service Management

Authors: Dolf Van der Haven
Categories: Customer services
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Implementing ISO/IEC 20000 Certification: The Roadmap
Language: en
Pages: 213

Implementing ISO/IEC 20000 Certification: The Roadmap

Authors: itSMF International
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Type: BOOK - Published: 2008-03-03 - Publisher: Van Haren

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ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve success in Service Management frameworks such
ISO/IEC 20000: Pocket Guide
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ISO/IEC 20000: Pocket Guide

Authors: Marianne Nugteren
Categories: Education
Type: BOOK - Published: 1970-01-01 - Publisher: Van Haren

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Note: This book is available in several languages: Italian, German, Spanish.L obiettivo di questa pubblicazione รจ di fornire un documento di facile lettura che
ISO/IEC 20000-1:2011 - A Pocket Guide
Language: en
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ISO/IEC 20000-1:2011 - A Pocket Guide

Authors: Mart Rovers
Categories: Architecture
Type: BOOK - Published: 2020-06-11 - Publisher: Van Haren

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This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011. It brings ISO/IEC 20000-1: 2011within reach of a vast