All managers get saddled with "problem" employees from time to time; what sets great managers apart is how they deal with them. Drawing from real-life stories,

A no-nonsense guide to hiring and managing employees. --

Annotation This job survival guide offers real-life strategies for dealing with the officious boss. Employees are introduced to the FIRST approach, which advoca

The sad fact is that the majority of people in the workforce have a less than perfect relationship with their supervisor and many of them consider themselves to

"Managing Difficult People" helps readers identify and deal with personality types such as the bully, the complainer, the know-it-all, the silent type, the soci