This book provides how-to guidance and examples for three types of maps, namely relationship map, cross-functional process map, and flowchart. It helps readers

The bestselling first edition of this influential resource has been incorporated into the curriculum at forward thinking colleges and universities, a leading vo

Praise for Business Process Mapping IMPROVING Customer Satisfaction SECOND EDITION "A must-read for anyone performing business process mapping! This treasure sh

This peerless best-seller is a hands-on, step-by-step workbook of instructions on how to create flowcharts and document work processes. No other book even

This textbook covers the entire Business Process Management (BPM) lifecycle, from process identification to process monitoring, covering along the way process m