Benchmarking has become a key tool in the water industry to promote and achieve performance targets for utilities. The use of this tool for performance improvem

This book aims to raise awareness of how the International Benchmarking Network of Water and Sanitation Utilities (IBNET)can help utilities identify ways to imp

The IWA Performance Indicator System for water services is now recognized as a worldwide reference. Since it first appearance in 2000, the system has been widel

Well-run water utilities play an important role in ending poverty and boosting shared prosperity. Consumers need reliable access to high quality and affordable

Benchmarking is essential for those developing and implementing water policy. If decision-makers do not know where they have been or where they are, it would se