Until recently, patient feedback has not had a very high profile in clinical practice. There has been no tradition of systematically gathering and tracking pati

This volume, developed by the Observatory together with OECD, provides an overall conceptual framework for understanding and applying strategies aimed at improv

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The book explores the patient's perception of care to identify the drivers and implications of patient satisfaction. ... . The second edition offers significant

GETTING A DOCTOR'S APPOINTMENT SHOULDN'T BE HARDER THAN BOOKING A VACATION The US healthcare system excels in research, innovation, and clinical care, but is fa