The Call Center Handbook

Author	: Keith Dawson
Publisher	: CRC Press
Total Pages	: 284
Release	: 2007-03-30
ISBN-10	: 1578200199
ISBN-13	: 9781578200191
Rating	: 4/5 (191 Downloads)

DOWNLOAD EBOOK

Book Synopsis The Call Center Handbook by : Keith Dawson

Download or read book The Call Center Handbook written by Keith Dawson and published by CRC Press. This book was released on 2007-03-30 with total page 284 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Call Center Handbook Related Books

Language: en
Pages: 476

Call Center People Management Handbook and Study Guide

Authors: Brad Cleveland

Categories: Business

Type: BOOK - Published: 2004 - Publisher: ICMI Press (International Customer Management Institute)

DOWNLOAD EBOOK

This handbook/study guide is part one of ICMI's comprehensive, four-part series on call center management, which includes people management, operations manageme

Language: en
Pages:

Call Center Leadership and Business Management Handbook and Study Guide

Authors: Brad Cleveland

Categories: Call centers

Type: BOOK - Published: 2003 - Publisher: ICMI Press (International Customer Management Institute)

DOWNLOAD EBOOK

This handbook is part four of ICMI's comprehensive, four-part series on call center management, which includes people management, operations management, custome

Language: en
Pages: 336

Call Center Customer Relationship Management Handbook and Study Guide

Authors: Brad Cleveland

Categories: Call centers

Type: BOOK - Published: 2003-02-01 - Publisher: ICMI Press (International Customer Management Institute)

DOWNLOAD EBOOK

This handbook is part three of ICMI's comprehensive, four-part series on call center management, which includes people management, operations management, custom

Language: en
Pages: 474

Call Center Operations Management Handbook and Study Guide

Authors: Brad Cleveland

Categories: Business

Type: BOOK - Published: 2004 - Publisher: ICMI Press (International Customer Management Institute)

DOWNLOAD EBOOK

This handbook is part two of ICMI's comprehensive, four-part series on call center management, which includes people management, operations management, customer

Language: en
Pages: 391

Call Centers For Dummies

Authors: Real Bergevin

Categories: Business & Economics

Type: BOOK - Published: 2010-04-16 - Publisher: John Wiley & Sons

DOWNLOAD EBOOK

Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in c