A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, FOURTH EDITION focuses on key information and skills for user support professionals, inc

With the importance of computers and mobile devices in every business and industry, the demand for computer support professionals is greater than ever before. A

Equip current and future user-support professionals with the critical people skills and exceptional technical knowledge necessary to provide outstanding support

Digitization of business interactions and processes is advancing full bore. But in many organizations, returns from IT investments are flatlining, even as techn

It's for these job interviews: IT Support Specialist IT Service Desk Technician PC Support/Technical Support/IT Support IT Service Desk Technician Desktop Suppo