This book draws on a wide range of practical examples to describe how conflicts within organisations are traditionally managed and the complementary conflict ma

As social stresses escalate and organizations experience more turbulence and uncertainty, conflict in the workplace is on the rise. This book presents a clear,

“Raines masterfully blends the latest empirical research on workplace conflict with practical knowledge, skills, and tools to effectively manage and prevent a

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After much debate by business professionals, organizational conflict is now considered normal and legitimate; it may even be a positive indicator of effective o