Continuous improvement is so important for leaders in higher education today because they find it now being embedded in the re-accreditation process for many ac

One of the key elements in determining the socio-economic significance of education is quality. Quality management plays an integral role in higher education by

This book illustrates the integration of both Lean and Six Sigma as a process excellence methodology which can be utilized in Higher Education environments for

"In 1987, the U.S. Congress established the Malcolm Baldrige National Quality Award program to raise awareness about the importance of quality and performance e

Although initially utilized in business and industrial environments, quality management systems can be adapted into higher education to assess and improve an in