Is talking to others your Achilles' Heel? Do you dread having to talk to your boss or show a presentation at a meeting? Is your lack of public speaking skills h

Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated fo

The New York Times and Washington Post bestseller that changed the way millions communicate “[Crucial Conversations] draws our attention to those defining mom

Take charge of your career by taking charge of your business relationships and communication skills. We all know how it feels when our colleagues talk about us

Hold anyone accountable. Master performance discussions. Get RESULTS. Broken promises, missed deadlines, poor behavior--they don't just make others' lives miser