Customer Service

Author	: Robert W. Lucas
Publisher	:
Total Pages	: 544
Release	: 2009
ISBN-10	: 0071277501
ISBN-13	: 9780071277501
Rating	: 4/5 (501 Downloads)

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Book Synopsis Customer Service by : Robert W. Lucas

Download or read book Customer Service written by Robert W. Lucas and published by . This book was released on 2009 with total page 544 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Customer Service, 4/e" by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel

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