Related Books

Delight Your Customers
Language: en
Pages: 200
Authors: Steve Curtin
Categories: Business & Economics
Type: BOOK - Published: 2013-07-19 - Publisher: AMACOM

DOWNLOAD EBOOK

Discover the hidden ways to raise your organizations’ customer service experiences from ordinary to extraordinary. If you want to know how strong your company
Likeable Social Media: How to Delight Your Customers, Create an Irresistible Brand, and Be Generally Amazing on Facebook (& Other Social Networks)
Language: en
Pages: 289
Authors: Dave Kerpen
Categories: Business & Economics
Type: BOOK - Published: 2011-06-07 - Publisher: McGraw Hill Professional

DOWNLOAD EBOOK

THE NEW YORK TIMES AND USA TODAY BESTSELLER! The secret to successful word-of-mouth marketing on the social web is easy: BE LIKEABLE. A friend's recommendation
The Effortless Experience
Language: en
Pages: 258
Authors: Matthew Dixon
Categories: Business & Economics
Type: BOOK - Published: 2013-09-12 - Publisher: Penguin

DOWNLOAD EBOOK

Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wr
Crafting the Customer Experience For People Not Like You
Language: en
Pages: 139
Authors: Kelly McDonald
Categories: Business & Economics
Type: BOOK - Published: 2012-10-09 - Publisher: John Wiley & Sons

DOWNLOAD EBOOK

Deliver a better business experience, for every kind of customer A "one-size fits all" approach to customer service is no longer viable. Businesses competing on
Uplifting Service
Language: en
Pages: 0
Authors: Ron Kaufman
Categories: Business & Economics
Type: BOOK - Published: 2012 - Publisher:

DOWNLOAD EBOOK

Kaufman takes you on a journey into the new world of service. Learn how the world's leading companies have changed the game, and how you can successfully follow