Design Things That Make Sense is the first and complete guide to designing technology-based products and services. It answers questions like: Why do some produc

#1 NEW YORK TIMES BEST SELLER • At last, a book that shows you how to build—design—a life you can thrive in, at any age or stage • “Life has questions

Five years and more than 100,000 copies after it was first published, it's hard to imagine anyone working in Web design who hasn't read Steve Krug's "instant cl

We design to elicit responses from people. We want them to buy something, read more, or take action of some kind. Designing without understanding what makes peo