Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improved our lives, for many people customer se

Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improved our lives, for many people customer se

"An incredibly useful and valuable guidebook to the new consumer economy. Buy it. Learn from it. Succeed with it."--Jeff Jarvis, author of "What Would Google Do

Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wr

"Customer Service, 4/e" by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business