OECD Digital Government Studies Digital Government in Chile – Improving Public Service Design and Delivery

OECD Digital Government Studies Digital Government in Chile – Improving Public Service Design and Delivery
Author :
Publisher : OECD Publishing
Total Pages : 123
Release :
ISBN-10 : 9789264404175
ISBN-13 : 9264404171
Rating : 4/5 (171 Downloads)

Book Synopsis OECD Digital Government Studies Digital Government in Chile – Improving Public Service Design and Delivery by : OECD

Download or read book OECD Digital Government Studies Digital Government in Chile – Improving Public Service Design and Delivery written by OECD and published by OECD Publishing. This book was released on 2020-05-30 with total page 123 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report presents a conceptual model for service design and delivery that challenges governments to develop a design-led culture and ensure access to the enabling tools and resources necessary to deliver services that improve outcomes, efficiency, satisfaction and well-being. This model is used to analyse the situation in Chile and provide recommendations about how the ChileAtiende service delivery network can bring the state closer to citizens through a simpler, more efficient and transparent approach.


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