Driving Innovation in Service Organisations

Download or read book Driving Innovation in Service Organisations written by Jessica Scheler and published by Springer Science & Business Media. This book was released on 2013-01-11 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: With an ever increasing globalization of the economy, rapid technological progress, and intensifying competition, service firms such as airports constantly have to fuel the engine of renewal to keep on prospering. Nevertheless, research is still left with the critical question how service firms can manage their ability to innovate. By applying a resource perspective, Jessica Scheler explores drivers and barriers affecting the ability to innovate in the airport industry. Findings reveal significant categories and deliver valuable findings for academia and managerial practice particularly with regard to leadership issues, organizational structure, and roles of individuals.