Now in its Third Edition, Effectively Managing Human Service Organizations continues to provide invaluable advice for achieving managerial success. Ralph Brody

Now in its Fourth Edition, Effectively Managing and Leading Human Service Organizations continues to provide invaluable creative ideas for achieving managerial

The novel approach of this casebook encourages the student to determine how they would act and work towards a resolution of real-world dilemmas.

This important book is the first to make an explicit link between management practices and service outcomes in social welfare agencies. Managing for Service Eff