Elevating Customer Service in Higher Education provides an in-depth guide by three practitioners with decades of combined experience in the higher education and

This book shares advice, how-to's, validations, and cautionary tales based on minoritized students' recent experiences in doctoral studies. From the personal to

A WALL STREET JOURNAL BESTSELLER! From Whole Foods CEO John Mackey and his coauthors, a follow-up to groundbreaking bestseller Conscious Capitalism—revealing

Highlight the assets of English Learners in your classroom Students do better in school when their voices are heard. For English Learners, that means not only s

Kaufman takes you on a journey into the new world of service. Learn how the world's leading companies have changed the game, and how you can successfully follow