Alternative dispute resolution has now supplanted litigation as the principal method of dispute resolution. This overview of dispute resolution addresses practi

This book examines how existing arbitration procedures can be adapted to cope with disputes stemming from internet transactions.

An overview of how advances in information technology can be used to enhance the resolution of legal disputes.

The use of new information and communication technologies both inside the courts and in private online dispute resolution services is quickly changing everyday

This book examines the impact of the new EU law in the field of consumer redress. It explores the new European legal framework and the main methods of consumer