Measuring Performance and Demong Results of Information Technology Investments

Download or read book Measuring Performance and Demong Results of Information Technology Investments written by Christopher W. Hoenig and published by DIANE Publishing. This book was released on 2000 with total page 83 pages. Available in PDF, EPUB and Kindle. Book excerpt: To assist agencies in understanding and devising effective IT measurement implementation approaches, public and private org. well-known for their IT performance, leadership and mgmt. expertise were examined. Chapters: the demand for performance mgmt.; fundamental practices: the foundation of IT performance mgmt.; follow an IT "results chain"; follow a "balanced scorecard" approach; target measures, results, and accountability at decision-making tiers; build a comprehensive measurement, data collection, and analysis capability; strengthen IT processes to improve mission performance; key lessons learned for effective implementation.