The principles of Total Quality Management have proven to be invaluable to organisations in all sectors of business and commerce and to the individuals they com

Total Quality Management: Key Concepts and Case Studies provides the full range of management principles and practices that govern the quality function. The boo

This book has been written to provide both students and industrial man agers with a comprehensive description of the tools and techniques of Quality Management

This book covers the foundations of modern methods of quality control and improvement that are used in the manufacturing and service industries. Quality is key

The enlarged and revised second edition of Total Quality Management blends the fundamental principles and historical foundation of total quality with practical