Stand out in one of IT's fastest growing job markets If you're looking for a job in IT, the help desk is the heart and soul of most IT operations, and an excell

All of today’s help desk support skills, in one easy-to-understand book The perfect beginner’s guide: No help desk or support experience necessary Covers bo

The result of over 15 years of practical experience, this volume offers tools for measuring IT help desk productivity and features ten steps for successful supp

This textbook is intended for students studying for AS degrees in computer information systems or information technology, or for secondary programs teaching voc

Become a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively