Second in a series of publications from the Institute of Medicine's Quality of Health Care in America project Today's health care providers have more research f

How good is the quality of health care in the United States? Is quality improving? Or is it suffering? While the average person on the street can follow the sta

Written by an internationally-recognized expert in the field of quality management, this text is an essential guide for understanding how to plan and implement

This volume, developed by the Observatory together with OECD, provides an overall conceptual framework for understanding and applying strategies aimed at improv