How to Say it: Creating Complete Customer Satisfaction

How to Say it: Creating Complete Customer Satisfaction
Author :
Publisher : Penguin Group
Total Pages : 273
Release :
ISBN-10 : 9780735205253
ISBN-13 : 0735205256
Rating : 4/5 (256 Downloads)

Book Synopsis How to Say it: Creating Complete Customer Satisfaction by : Jack Griffin

Download or read book How to Say it: Creating Complete Customer Satisfaction written by Jack Griffin and published by Penguin Group. This book was released on 2013-03-05 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: A guide to effectively communicating with customers to create lasting—and repeat—business relationships. This book provides practical, results-oriented guidance for effective communication with customers through sample words, phrases, scripts, and strategies applied to real-world examples. Unlike the vast majority of books that deal with customer communication, How to Say It®: Creating Complete Customer Satisfaction does not separate sales from customer service communications, but instead integrates them into a single book. Readers will learn how to: Speak the language of Yes by asking the right questions Get referrals through established customers Offer value through solutions, satisfaction, and trust Anticipate and preempt objections Own a problem by owning the solution


How to Say it: Creating Complete Customer Satisfaction Related Books

How to Say it: Creating Complete Customer Satisfaction
Language: en
Pages: 273
Authors: Jack Griffin
Categories: Business & Economics
Type: BOOK - Published: 2013-03-05 - Publisher: Penguin Group

DOWNLOAD EBOOK

A guide to effectively communicating with customers to create lasting—and repeat—business relationships. This book provides practical, results-oriented guid
Customer Satisfaction is Worthless, Customer Loyalty is Priceless
Language: en
Pages: 330
Authors: Jeffrey H. Gitomer
Categories: Business & Economics
Type: BOOK - Published: 1998 - Publisher: Bard Press (TX)

DOWNLOAD EBOOK

A nationally syndicated columnist and sales trainer shows how to convert "satisfied" customers into "loyal" customers. Includes real-world techniques, helpful c
Satisfaction
Language: en
Pages: 292
Authors: Chris Denove
Categories: Business & Economics
Type: BOOK - Published: 2007-06-26 - Publisher: Penguin

DOWNLOAD EBOOK

The ultimate guide to customer satisfaction, from the people who understand it better than anyone For nearly forty years, J. D. Power and Associates has been sy
How to Say it: Creating Complete Customer Satisfaction
Language: en
Pages: 364
Authors: Jack Griffin
Categories: Business & Economics
Type: BOOK - Published: 2013-03-05 - Publisher: Penguin

DOWNLOAD EBOOK

A guide to effectively communicating with customers to create lasting—and repeat—business relationships. This book provides practical, results-oriented guid
Advocate Marketing
Language: en
Pages: 242
Authors: Barbara Thomas
Categories: Business & Economics
Type: BOOK - Published: 2016-02-24 - Publisher: FT Press

DOWNLOAD EBOOK

Today, engaging customer advocates is one of the most powerful marketing strategies available to you. Advocates provide third-party validation and positive rele