"I highly recommend reading this book!" -Tony Hsieh, CEO, Zappos.com Lots of businesses are respected, but only an elite few have passionate, loyal, vocal fans.

Citing the examples of companies who promote devoted customer loyalty, a former senior customer executive identifies five pivotal decisions that successful comp

Learn to communicate with your dog—using their language “Good reading for dog lovers and an immensely useful manual for dog owners.”—The Washington Post

A pioneering canine behaviorist draws on cutting-edge research to show that a single, simple trait--the capacity to love--is what makes dogs such perfect compan

A neuroscientist finally and definitively answers the age-old question: What is my dog thinking?