Improving Customer Satisfaction, Loyalty And Profit: An Integrated Measurement And Management System

Author	: Michael Johnson & Andres Gustafsson
Publisher	: John Wiley & Sons
Total Pages	: 240
Release	: 2006-09
ISBN-10	: 8126509392
ISBN-13	: 9788126509393
Rating	: 4/5 (393 Downloads)

DOWNLOAD EBOOK

Book Synopsis Improving Customer Satisfaction, Loyalty And Profit: An Integrated Measurement And Management System by : Michael Johnson & Andres Gustafsson

Download or read book Improving Customer Satisfaction, Loyalty And Profit: An Integrated Measurement And Management System written by Michael Johnson & Andres Gustafsson and published by John Wiley & Sons. This book was released on 2006-09 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Improving Customer Satisfaction, Loyalty And Profit: An Integrated Measurement And Management System Related Books

Language: en
Pages: 240

Improving Customer Satisfaction, Loyalty And Profit: An Integrated Measurement And Management System

Authors: Michael Johnson & Andres Gustafsson

Categories:

Type: BOOK - Published: 2006-09 - Publisher: John Wiley & Sons

DOWNLOAD EBOOK

Language: en
Pages: 322

Customer Satisfaction

Authors: Nigel Hill

Categories: Consumer satisfaction

Type: BOOK - Published: 2007 - Publisher: The Leadership Factor

DOWNLOAD EBOOK

This book does a tremendous job of bringing to life customer satisfaction and its significance to modern businesses. The numerous examples contained within the

Language: en
Pages: 274

Strategic Customer Service

Authors: John A. GOODMAN

Categories: Business & Economics

Type: BOOK - Published: 2009-05-13 - Publisher: AMACOM Div American Mgmt Assn

DOWNLOAD EBOOK

The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corpora

Language: en
Pages: 645

EBOOK: Marketing Management

Authors: Christian Homburg

Categories: Business & Economics

Type: BOOK - Published: 2012-12-16 - Publisher: McGraw Hill

DOWNLOAD EBOOK

Marketing Management: A Contemporary Perspective provides a fresh new perspective on marketing from some of the leading researchers in Europe. The book offers s

Language: en
Pages: 533

Modern Analysis of Customer Surveys

Authors: Ron S. Kenett

Categories: Mathematics

Type: BOOK - Published: 2012-01-30 - Publisher: John Wiley & Sons

DOWNLOAD EBOOK

Customer survey studies deals with customers, consumers and user satisfaction from a product or service. In practice, many of the customer surveys conducted by