Incident Management for I.T. Departments

Download or read book Incident Management for I.T. Departments written by Darren O'Toole and published by CreateSpace. This book was released on 2015-04-04 with total page 48 pages. Available in PDF, EPUB and Kindle. Book excerpt: An in depth look at Incident Management for I.T. departments. 10 simple steps to design and deploy your Incident Management program based on ITIL's best practices. Topics include: Incident Detection Incident Prioritization Response Plans Managing an Incident Escalation Matrix Communications Plans Vendor Management Documentation Bonus Templates The author has over 30 years of leading I.T. departments for some of the world's largest companies. This book goes beyond ITIL's theory with real world experience and recommendations