Integrated Measurement - KPIs and Metrics for ITSM
| Author | : Daniel McLean |
| Publisher | : IT Governance Publishing |
| Total Pages | : 175 |
| Release | : 2013-05-21 |
| ISBN-10 | : 9781849284868 |
| ISBN-13 | : 1849284865 |
| Rating | : 4/5 (865 Downloads) |
Book Synopsis Integrated Measurement - KPIs and Metrics for ITSM by : Daniel McLean
Download or read book Integrated Measurement - KPIs and Metrics for ITSM written by Daniel McLean and published by IT Governance Publishing. This book was released on 2013-05-21 with total page 175 pages. Available in PDF, EPUB and Kindle. Book excerpt: Cleverly utilizes a fictional story to make the subject matter - implementation of a KPI management system - accessible and engaging for the reader. The events in the book are based on the author’s own experience and real third party accounts.
