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The Official Introduction to the ITIL Service Lifecycle
Language: en
Pages: 256
Authors: OGC - Office of Government Commerce
Categories: Business & Economics
Type: BOOK - Published: 2007-05-30 - Publisher: The Stationery Office

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ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL an
An Introductory Overview of ITIL V3
Language: en
Pages: 55
Authors: Alison Cartlidge
Categories:
Type: BOOK - Published: 2009-01-01 - Publisher:

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Introduction to the ITIL Service Lifecycle
Language: en
Pages: 262
Authors: Anthony T. Orr
Categories: Computer industry
Type: BOOK - Published: 2011 - Publisher:

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This official introduction is a gateway to ITIL. It explains the basic concept of IT Service Management (ITSM) and the place of ITIL, introducing the new lifecy
Introduction to the ITIL service lifecycle
Language: en
Pages: 256
Authors: Office of Government Commerce
Categories: Business & Economics
Type: BOOK - Published: 2010-05-12 - Publisher: The Stationery Office

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This official introduction is a gateway to ITIL. It explains the basic concept of IT Service Management (ITSM) and the place of ITIL, introducing the new lifecy