The revised quality management systems ISO 9001:2000 was put in place in December 2000. There is huge international interest in the subject, particularly from c

Small and medium-sized companies face many challenges today including the demand by larger customers for ISO 9000 compliance. Four years into the current versio

This book was written for the novice internal auditor to provide an easy to understand method for conducting a highly effective audit. By combining a series

In order to meet the recommendations, requirements and specifications of ISO 9001:2000, organisations must undertake an audit of their own quality procedures an

Since the publication of the first edition of this book in 2000 the revised ISO 9001 standard has been implemented and is being used widely. While the basic pre