This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011 and a short summary of ISO/IEC 20000-2:2012. It brings

Note: This book is available in several languages: Italian, German, Spanish.L obiettivo di questa pubblicazione è di fornire un documento di facile lettura che

ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve success in Service Management frameworks such

This is a new edition of a title previously published as "BSI5000: a pocket guide". Japanese edition of ISO/IEC 20000: a pocket guide (ISBN 9789077212790)

Note: This pocket book is available in several languages: English, German, French. This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable refer