This book explains how to achieve dramatic improvements in service and agility by enhancing the people, processes, and culture within your organization. It deta

The New York Times best-selling book exploring the counterproductive reactions white people have when their assumptions about race are challenged, and how these

Provides answers for keeping everyday problems in the workplace, family or neighborhood from becoming "high-conflict" disputes.

A Starbucks executive reveals how to draw on the successful coffee-house chain's examples in order to promote business success, sharing inside stories about key