Selected as a "Favorite Book for Parents in 2019" by Greater Good. Young children can surprise us with tough questions. Tominey’s essential guide teaches us h

This book develops a systematic model for the analysis and description of casual conversation in English, based on a large body of authentic data.

This book approaches strategy-making in a way that is designed to assist most organizations develop strategy appropriate to their size, purpose and resources. I

No more blanking or awkward silences. No more running out of things to say and struggling to keep others engaged. (1) Conversation isn’t scripted, (2) it’s

Welcome to the exciting frontier of voice and chat UX design. This guidebook takes you on a journey, providing a deep dive into the art and science of designing