A Lean Action Workbook from the Lean Enterprise Academy, a affiliate of the Lean Global Network and the Lean Enterprise Institute For the first time, Making Hos

This book contains a series of essays and empirical case studies exploring the nature of institutional work.

Organizations around the world are using Lean to redesign care and improve processes in a way that achieves and sustains meaningful results for patients, staff,

Nursing is typically understood, and understands itself, as a care-giving occupation. It is through its relationships with patients – whether these are absent

New York Times bestseller Business Book of the Year--Association of Business Journalists From the New York Times bestselling author comes an eye-opening, urgent