Provide a description about the book that does not include any references to package elements. This description will provide a description where the core, text-

This book has three objectives for managers and business professionals: to familiarize managers with the basic principles of total quality management; to show h

Prepare for success in quality management today with this leading text that focuses on the fundamental principles of total quality and emphasizes high-performan

Quality Assurance is not a new concept in the education sector in general, and higher education in particular, though it is becoming increasingly more relevant

Case study research conducted in 1981 in nine US companies and seven Japanese companies.