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The Definitive Guide to IT Service Metrics
Language: en
Pages: 311
Authors: Kurt McWhirter
Categories: Business & Economics
Type: BOOK - Published: 2012-08-30 - Publisher: IT Governance Publishing

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Learn how to integrate IT service metrics into your business and maximize their usage and effectiveness.
Handbook of Metrics for Research in Operations Management
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Pages: 777
Authors: Aleda V. Roth
Categories: Business & Economics
Type: BOOK - Published: 2008 - Publisher: SAGE

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Scale. References: Citations for the references used in the summary
Configuration Management Metrics
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Authors: Frank B. Watts
Categories: Business & Economics
Type: BOOK - Published: 2009-08-26 - Publisher: William Andrew

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Configuration Management Metrics: Product Lifecycle and Engineering Documentation Control Process Measurement and Improvement provides a comprehensive discussio
Metrics for Service Management:
Language: en
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Authors: Jan Schilt
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Type: BOOK - Published: 2020-06-10 - Publisher: Van Haren

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This title is the sister book to the global best-seller Metrics for IT Service Management. Taking the basics steps described there, this new title describes the
Measuring ITSM
Language: en
Pages: 199
Authors: Randy A. Steinberg
Categories: Computers
Type: BOOK - Published: 2013-12 - Publisher: Trafford Publishing

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How do you measure and report your IT services and processes? Which metrics matter the most to senior executives? Finally, here is a book that shows you how! No