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September 2017. Ryanair cancels over 700,000 bookings and its powerful PR juggernaut comes shuddering to a halt. For once, the airline's aggressive and flamboya
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“More than ever before, this is the book our economy needs.” – Dr. Rajiv Shah, president of the Rockefeller Foundation “Unwilling to settle for easy ans
Language: en
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On airline security: ‘We are not going to die at the hands of toiletries.’On popularity: ‘I don’t give a shite if nobody likes me.’On customer service