reference includes a complete update of all topics covered in the first edition, plus plenty of information on important new topics including migration, Intrane

This book is designed to provide individuals interested in the field of technical customer support a guide to the "soft skills" and the "self-management skills"

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This book provides an overview of the knowledge, skills, and abilities necessary for employment in the user support industry. Developed with the input of indust

The definitive technical writing reference in an updated sixth edition. This comprehensive resource-alphabetically arranged for quick reference-provides guidanc