Service Advisors in the Automotive industry create, arguably, more gross profit than any other employee in the dealership and receive the least amount of traini

When your service department is struggling to reach its goals and management is breathing down your neck, who can you turn to for help? In The Irreplaceable Ser

Already have a home service business but just scraping by? Don't know how to grow because you can't possibly work any more hours? This book aims to change that

Service advisors have the most difficult job in the automotive service industry...and that's without knowing anything about the technical aspects of an automobi

From establishing goals to selecting games, prizes and spiffs, Chris walks you through the tools and techniques developed to enhance production, employee morale