This series presents essential business skills in a fast-paced, interactive format that appeals to today's busy managers, trainers, and employees alike. These a

This book, written by a former head trainer at the Walt Disney University, tells readers how to design an individualized customer service system for their indus

As the fire service becomes a microcosm of American society, Multicultural and Diversity Strategies for the Fire Service provides a useful tool to effectively a

Provides a systematic presentation of research, theory, & practice related to the ways in which service learning & multicultural education can & should be integ

Banning minarets by referendum in Switzerland, publicly burning Korans in the United States, prohibiting kirpans in public spaces in Canada—these are all exam