Orchestrating Collaboration at Work is an activity book for trainers, coaches, mediators and facilitators, who want to use the arts to create transformative lea

Customer experiences are increasingly complicated—with multiple channels, touchpoints, contexts, and moving parts—all delivered by fragmented organizations.

WINNER OF THE PORCHLIGHT BUSINESS BOOK AWARD • “A delightful, compelling book that offers a dazzling array of practical, thoughtful exercises designed to sp

Culture Your Culture is the comprehensive guide to Design of Work Experience, an innovative (and much needed) framework for the design and implementation of cul

Leadership is based in the craft of interacting with other people. This is a "how-to" book for learning the techniques of reflective practice in the action scie