Organizations today { whether public or private { exist in environment s where the pace of change is dizzying. Human service organizations fa ce both external a

Human service organizations (HSOs) are faced with challenges and opportunities ranging from improving effectiveness and efficiency to advancing diversity, equit

Through change and development, human service organizations can promote the well-being of their clients more effectively. This important book describes and anal

The novel approach of this casebook encourages the student to determine how they would act and work towards a resolution of real-world dilemmas.

Without change, there can be no progress. To influence change, organizations attempt to harmonize internally and become accustomed to dealing with a variety of