This challenging and highly practical book draws on the findings from an international study designed to help practitioners and researchers understand the facto

Total Quality Management: Key Concepts and Case Studies provides the full range of management principles and practices that govern the quality function. The boo

The next step in the evolution of the organizational quality field, Lean Six Sigma (LSS) has come of age. However, many challenges to using LSS in lieu of, in c

J.M. Juran, whom Business Week calls, "the man who taught Japan how to manage for quality", presents a new, exhaustively comprehensive approach to planning, set

The Quality Toolbox is a comprehensive reference to a variety of methods and techniques: those most commonly used for quality improvement, many less commonly us