THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME The ability to craft an employee review that is meaningful and change-driven is what separates average sup

A handbook designed to help the appraiser in selecting phrases and words that accurately describe a broad range of critical rating factors.

Whether it's interviewing for a job, evaluating employee performance, setting goals for the future, or keeping customers happy, the Perfect Phrases series has t

The average manager doesn't have time to take classes or read lengthy volumes on managing techniques. Instead, you need to know right now what to say to coach a

Written by two top business trainers, this guide reveals the strategies and language skills needed to make the most of performance appraisals - for both the rev