Winning techniques and strategies for nonprofits and government agencies in creating successful and critical key performance indicators By exploring measures th

Combining practical experience with academic analysis this book explores the social and organizational dynamics of performance indicators. It moves beyond the t

This book provides a starting point from which to explore Management Control. By providing a wide-ranging discussion of the issues and institutional settings fo

Tackling the key topics of reform and modernization, this important new book systematically examines performance in public management systems. The authors prese