This handbook provides advice and guidance to organisations considering implementing service management. It features a six-step process to planning service mana

"Addresses the complex subject of managing applications from the initial business need, through the Application Management lifecycle, up to and including retire

How do you implement ITIL? Finally, there is a book that shows you how! This is not a theoretical treatise, but a practical guide that shows you the activities

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This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is i