Providing Reference Services: A Practical Guide for Librarians was written for the working librarian. Topics covered include:�Reference services�Reference r

Search skills of today bear little resemblance to searches through print publications. Reference service has become much more complex than in the past, and is i

Access and reference services are central to engaging with historical resources. As more people encounter archives for scholarly and avocational research, as pa

With this handy new guidebook, reference luminary Jo Bell Whitlatch outlines practical methods for evaluating and delivering excellent reference service to the