How do policy makers and managers square the circle of increasing demand and expectations for the delivery and quality of services against a backdrop of reduced

How do policy makers and managers square the circle of increasing demand and expectations for the delivery and quality of services against a backdrop of reduced

Service Operations Management, Second Edition provides a global perspective on service operations, with expanded coverage of service operations for not-for-prof

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The purpose of this book is to provide cutting-edge information on service management such as the role services play in an economy, service strategy, ethical is