Recognizing Public Value

Recognizing Public Value
Author :
Publisher : Harvard University Press
Total Pages : 415
Release :
ISBN-10 : 9780674071377
ISBN-13 : 0674071379
Rating : 4/5 (379 Downloads)

Book Synopsis Recognizing Public Value by : Mark H. Moore

Download or read book Recognizing Public Value written by Mark H. Moore and published by Harvard University Press. This book was released on 2013-02-15 with total page 415 pages. Available in PDF, EPUB and Kindle. Book excerpt: Mark H. Moore’s now classic Creating Public Value offered advice to public managers about how to create public value. But that book left a key question unresolved: how could one recognize (in an accounting sense) when public value had been created? Here, Moore closes the gap by setting forth a philosophy of performance measurement that will help public managers name, observe, and sometimes count the value they produce, whether in education, public health, safety, crime prevention, housing, or other areas. Blending case studies with theory, he argues that private sector models built on customer satisfaction and the bottom line cannot be transferred to government agencies. The Public Value Account (PVA), which Moore develops as an alternative, outlines the values that citizens want to see produced by, and reflected in, agency operations. These include the achievement of collectively defined missions, the fairness with which agencies operate, and the satisfaction of clients and other stake-holders. But strategic public managers also have to imagine and execute strategies that sustain or increase the value they create into the future. To help public managers with that task, Moore offers a Public Value Scorecard that focuses on the actions necessary to build legitimacy and support for the envisioned value, and on the innovations that have to be made in existing operational capacity. Using his scorecard, Moore evaluates the real-world management strategies of such former public managers as D.C. Mayor Anthony Williams, NYPD Commissioner William Bratton, and Commissioner of the Minnesota Department of Revenue John James.


Recognizing Public Value Related Books

Recognizing Public Value
Language: en
Pages: 415
Authors: Mark H. Moore
Categories: Political Science
Type: BOOK - Published: 2013-02-15 - Publisher: Harvard University Press

DOWNLOAD EBOOK

Mark H. Moore’s now classic Creating Public Value offered advice to public managers about how to create public value. But that book left a key question unreso
Creating Public Value
Language: en
Pages: 420
Authors: Mark H. Moore
Categories: Political Science
Type: BOOK - Published: 1997-03-25 - Publisher: Harvard University Press

DOWNLOAD EBOOK

A seminal figure in the field of public management, Mark H. Moore presents his summation of fifteen years of research, observation, and teaching about what publ
Guardians of Public Value
Language: en
Pages: 357
Authors: Arjen Boin
Categories: Political planning
Type: BOOK - Published: 2021 - Publisher: Springer Nature

DOWNLOAD EBOOK

This open access book presents case studies of twelve organisations which the public have come to view as institutions. From the BBC to Doctors Without Borders,
Public Value
Language: en
Pages: 331
Authors: John Benington
Categories: Political Science
Type: BOOK - Published: 2010-11-30 - Publisher: Bloomsbury Publishing

DOWNLOAD EBOOK

This text provides a concise and internationalized restatement of the public value approach, an assessment of its impact to date - in theory and practice - and
Public Value and Public Administration
Language: en
Pages: 358
Authors: John M. Bryson
Categories: Political Science
Type: BOOK - Published: 2015-08-28 - Publisher: Georgetown University Press

DOWNLOAD EBOOK

Governments and nonprofits exist to create public value. Yet what does that mean in theory and practice? This new volume brings together key experts in the fiel